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What is a Sorry for Out of Stock Item Letter?

A Sorry for Out of Stock Item or Backorder Letter is a notice that your business can send to alert a customer that the item(s) they ordered are not currently in stock. If you have received an order from a customer and the item is not present in your inventory, writing this simple letter can help you provide an update to the customer and set clear expectations on product availability. Communicating with the customer as soon as you identify the problem can help to maintain their trust in the relationship and not hold this issue against you in the future. To start drafting your Out of Stock Letter, click on "Make document" and enter in the requested details. Within minutes, your letter will be generated for you. As a Rocket Lawyer Premium member, you can access this letter in your account anytime and explore a variety other legal documents that may be helpful for your business.

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Dear ,

Thank you for your recent order. Most of the items you ordered are in stock. Unfortunately, the following is backordered: .

We have informed our suppliers that we need an additional shipment of these items urgently, as we understand that you are eager to receive them as soon as possible. We are also seeking other suppliers who might be able to help us fill your order in the event our primary supplier remains out of stock.

As soon as the items you requested are in stock, we will ship them to you.

Thank you for your patience. We appreciate your business.

Sincerely,